FAQ

I am a licensed Practitioner, how do I place an order?
I am not a Licensed Practitioner, can I still place an order?
How long will it take for me to receive my order?
Can we refer you to a member Physician?
How do I know if something is out of stock?
What is a backorder and how does it work?
What Discounts do you offer?
What is your return policy?
What forms of payment do you accept?
What kind of warranty do I get?
What Address do i use to Mail a Check?

~ I am a licensed Practitioner, how do I place an order?

It’s simple! If you want to place an order on our Website, you’ll need to register for an account. There’s still one more small detail – we need to verify your credentials. After that, we’ll send you a confirmation email when your account has been approved, and you’re good to go! You can then log in and add items to your cart to place orders.

If you have any problems navigating the Website or finding what you need, give us a call for a brief tutorial on how to make our site work for you. We’re good at tutorials!

 ~ I am not a Licensed Practitioner, can I still place an order?

Not to worry, although lots of the products on our Website are restricted to licensed practitioners, there are many items available to the general public. Here’s the key: If the product has a price and an “add to cart” button, that means it can be purchased by anyone. Products that don’t show a price are restricted to practitioners only (we’re sorry!). Is there something you’re looking for but can’t find? Try our advanced search and use the "Retail items" filter so you only get results for items you can purchase. Alternatively you can Send us an email and we’ll let you know if it is available for retail sale. There’s another option, too -- if you’re looking for a product that is restricted to practitioners, we can help you find a qualified practitioner in your area that may be able to provide the item directly to you, in person.

~ How long will it take for me to receive my order?

We’d love it if we could teleport products to you instantaneously, but until that technology becomes available, the next best option is a shipping service. Golden Needle uses UPS and USPS Priority Mail to ship orders. Most US orders should arrive within 1-2 shipping days for a $9 shipping cost. Orders outside our UPS two day shipping area will be upgraded to 2 day delivery at no additional cost (excluding table paper, heat lamps, and treatment tables) unless US Mail is selected, then it may take 3 days. If you opt into free shipping (only for orders over $250) then your order will be sent UPS ground or US Mail (at our discretion) and will take 2-5 days. Please click here for a detailed UPS map of transit times.

FedEx service is available by request and will be billed at actual cost. We are always happy to use your UPS or FedEx account, if you have one.

~ Can we refer you to a local practitioner?

Absolutely! If you would like to be referred to a member practitioner in your area, please email us at info@goldenneedleonline.com. Give us an idea of your needs so that we can find the right practitioner for you. Don’t forget to include your city, ZIP code and phone number in the email so we can pair you up with someone in your area.

 ~ How do I know if something is out of stock?

At times we do run out of stock, and our website will notify you if you add an item to the cart that is not available. Our technologically savvy website will then ask you to choose whether you want to back-order the item (add to cart) or order at a later time (do not add to cart). If there’s a glitch and the Website fails to notify you that a product is not available to ship, our super efficient human representatives will call and let you know, and they’ll even offer substitutions and/or an estimated date of arrival for the original item you ordered.

~ What is a backorder and how does it work?

If you choose to back-order an item because it shows as out of stock on the website, we will not bill you for that item until we receive it from our supplier and it ships from our warehouse. If you received a discount on that order or item, it will transfer to the back-order. Typically a back-order will arrive between 1-5 days unless it is out of stock at the manufacturer. An added plus is that we pay for shipping on all back-orders inside the US! We will never back-order an item if the shipment is going outside the US. If you have an international shipment and you back-order something from our Website, we will hold the order and wait for it to arrive and ship everything at once.

 

~ What Discounts do you offer?

ALL DISCOUNTS ARE FOR WEB ORDERS ONLY. WE DO NOT STACK DISCOUNTS - WE GIVE THE HIGHEST DISCOUNT AVAILABLE AND IT IS CALCULATED PER EACH ITEM. ALL DISCOUNTS ARE FOR LICENSED PRACTITIONER OR STUDENTS ATTENDING AN ACCREDITED MEDICAL SCHOOL.

We offer the following discounts:

First Online Order Discount @ 10%

Student Discount @ 10%

One-time Graduation Discount* - @ 20% *

Educational Institution Discount @ 10%

Volume Discount @ 10% - 12 or more of the same item; needles excluded (some have their own discounts)

Start-up Pharmacy Discount** @ 15% - 20% **

POCA Discount @ 5%***

STATE ASSOCIATION DISCOUNTS

Colorado  Acupuncture Association of Colorado @ 5%***

Florida State Oriental medical Association @ 5%***

Hawaii Oriental Medicine and Acupuncture Association @ 5%***

Idaho Acupuncture Association @ 5%***

Illinois Association of Acupuncture And Oriental Medicine @ 5%***

Acupuncture Association of Louisiana @ 5%***

Maine Association of Acupuncture and Oriental Medicine @ 5%***

Michigan Association of Acupuncture and Oriental Medicine @ 5%***

Minnesota  Acupuncture and Oriental Medicine Association of Minnesota @ 5%***

Missouri State Association Discount @ 5%***

North Carolina State Association Discount @ 5%***

Ohio Association of Acupuncture and Oriental Medicine @ 5%***

Oklahoma Acupuncture Association @ 5%***

Oregon Association of Acupuncture and Oriental Medicine @ 5%***

Pennsylvania Association for Professional Acupuncture in Pennsylvania @ 5%***

South Carolina Oriental Medicine Association @ 5%***

Texas Association of Acupuncture and Oriental Medicine @ 5%***

Virginia  Acupuncture Society of Virginia @ 5%***

Washington DC  Acupuncture Society of DC @ 5%***

Wyoming Acupuncture & Oriental Medicine Association @ 5%***

 *this is intended for students that are already registered with us and have placed at least one order as a student - Must be used within 3 months of obtaining state licensure. 

 ** Granules only. Buy 50-99 get 15% off - buy 100+ bottles get 20% off. Discount must be preapproved and limited to one time use. Granule orders of $150 or more get 10% discount; everyday. No code needed. 
***Must provide membership verification and expiration date. Discount only applies from time you submit complete membership details and forward. We will notify you before your next exp date to remind you to resubmit your renewal. 

~ What is your return policy?

Need to return an item? No problem. We accept returns within 30 days for exchange, credit or refund. All you need to do is include a copy of the original invoice or Web order receipt. Returned merchandise must be in unused, salable condition (i.e unmarked, original, undamaged packaging).

Acceptance of returns over 30 days and returns without a copy of the invoice is at Golden Needle's discretion and may be subject to a 15% restocking fee.

~ What forms of payment do you accept?

We love plastic! We accept Visa, MasterCard, American Express and Discover.

30 day terms may be extended upon completion of a credit application which can take up to two weeks for approval. We require you keep an active credit card on file to be charged if a payment is overdue for 2 months with failure to make payment arrangements. Overdue accounts are subject to a 2% monthly interest charge. Please email Jack@goldenneedleonline.com for a credit application.

~ What kind of warranty to I get?

 The warranty for all durable goods is 30 days or manufacturers' warranty. This does not include damage from mishandling, dropping or alterations. If there is something wrong with a heat lamp or electrical device, it will be your responsibility to ship it back to us. If we conclude the product is defective, we will fix or replace the item, and refund your shipping cost.

~ Where do I send a Payment Check to?

PO Box 707
Candler, NC 28715