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Shipping
Orders received by 4:59pm EST are shipped the same day. Orders 5:00pm EST and after will be shipped the next business day. Golden Needle is not responsible for weather delays or other "acts of God" affecting expedited shipping and will not refund shipping charges on such delays out of our control. Golden Needle policy is in line with established rules followed by Fedex or USPS for unexpected delays, weather situations or deadlines not met. We assume no liability for shipments. Golden Needle maintains copies of all proof of shipping and delivery forms on file as proof of shipment to destination. The customer assumes all risks involved in receipt of order. We suggest you ship to your business address where packages can be received in person.
Shipments within the US
Orders under $175 - Shipping will be billed at a flat rate of $10 and will arrive within 1-3 days if "expedite" order is selected. If you are in no rush for your package, you can please select "standard" shipping for $6.00 which will arrive in 1-5 days. Below map is for $10.00 expedited rate.
Expedited Shipping Map
Orders over $175 – Choose paying $10 for 1-3 day delivery (use map above) OR Free Economy Shipping via FedEx Ground and/or US Mail for a 2-8 day delivery. Economy transit map below is only an estimate.
Standard & Economy Shipping Map
We also offer FedEx Next-Day and US Priority Mail service at actual cost - pricing available for these services at checkout. If you have your own UPS or FedEx account you would like to use you can select "Pick-up at Warehouse" for shipping method and enter account details in comment box.
*Heat lamps, table paper, needle disposal systems, bulk herbs and treatment tables will have additional shipping cost not included in the above policy and will always be sent FedEx or UPS ground, regardless of what method you select at checkout.
*ALASKA AND HAWAII - Heat Lamps, Table Paper and Mail Away Needle Disposal Systems are billed at actual freight cost and therefore not avalable to purchase on our website. Please call for a quote or to add to an existing or new order.
CLAIMS
All claims for lost or damaged items must be made within 5 days from date of delivery. All claims made after that date will be denied.