All returned merchandise must be preapproved and in unused, salable condition (i.e unmarked, original, undamaged packaging). Returns are accepted within 30 days for exchange, credit or refund.

Please include a copy of the original invoice with your return or obtain an authorization by calling (866) 222-2999 or emailing

Acceptance of returns over 30 days and returns without a return authorization or invoice copy is at Golden Needle's discretion and will be subject to a 15% restocking fee.

Return policy for Media:
Books, CDs & DVDs may be returned within 15 days with a receipt. These items must be unopened in the original packaging. Defective items may be exchanged for the same title.

Body Support System products will have a 15% restocking fee, regardless when purchased.

OakWorks Tables and Chairs are made to order and are not returnable.

Please ship all returns to:

Golden Needle Returns
2 Rutledge Circle
Fletcher, NC 28732